Rules & Regulations

No Refunds for Early Returns:  If you return early we do not refund the days you will not use.  This includes if you have an accident or crash in the unit, however, if the crash is not your fault you may be able to recover your rental costs from the at-fault driver’s liability insurance.

Fee for Late Returns:  If you are late returning the unit there is a $40 per hour late fee. You will also be responsible for the cost of any canceled rentals or compensation given to the customer who was delayed due to your late return.

After-hours Returns:  You must return before the time before 11 AM unless you have been authorized and added an after-hours return option.  If you return after-hours you must park in a written and pre-approved designated location and area and follow instructions for leaving keys. Even if pre-authorized, you cannot leave a unit after-hours if you had an accident or the unit has been damaged – damaged units must be returned during business hours.

All drivers must be at least 25 years old and must be listed on the reservation when you pick up the unit. NO EXCEPTIONS.

NO SMOKING or VAPING: Smoking or vaping (including cigars, pipes, drugs, etc.) in the unit forfeits your entire security deposit!  If you lose your security deposit due to damage to the unit, you will be charged an additional fee of up to $1000 for smoking in a unit.  We are VERY serious about this!  DO NOT smoke in one of our RVs!

NO DRUGS: Any evidence of the storage, transportation, or use of illegal substances will forfeit your entire security deposit.  RVs returned with any evidence of drug use or transportation will result in law enforcement being called for a report and to collect the evidence.  If you lose your security deposit due to damage to the unit, you will be charged an additional fee up to $1000 for remediation with super deep cleaning and complete after cleaning inspection to keep the next customer safe.  We are VERY serious about this – DO NOT use or transport drugs in our RVs!

Odors / Cooking: We do not allow anything that can create a strong smell in the RV that is difficult to remove, such as raw fish storage or cooking with heavy spices such as curry or strong gumbo.

Travel Restrictions: Our RV units are NOT allowed to travel into Mexico & our insurance does not cover you or the unit in Mexico.  No travel allowed on any non-paved roadways like logging roads, forest service roads, beaches, etc.  The only exception to this is a non-paved road inside a licensed RV Park.  Crossing into Mexico will cause the unit to be reported stolen and the total loss of your security deposit even if you return with no damage.

Speed / Safe Driving:  The maximum speed allowed in our RVs is 65mph.  This is primarily for the safety of you and your family.  RVs are fun and easy to drive, however, any large & heavy vehicle reacts differently in emergency situations or tire blowouts.  This rule also protects our engines and transmissions, which with the weight of an RV and your gear are already at the upper design limits. Higher speeds increase our service interval and cause unnecessary wear and tear on the engine and mechanical components that could lead to premature failure.

Toll Roads, Red Light Cameras, parking tickets, etc: Parking Tickets, Mailed Violations, and Toll invoices are a major burden and we charge a $75 fee for each invoice we get. Responsibility for traffic or parking violations will be transferred to you and you will be charged a $75 administration fee.  You are free to pay at the plazas or bring your own toll tags, just make sure no invoices or toll by plate, etc. mail comes our way or the $75 administration fee will apply!

Fuel (gasoline units): Flatland: regular unleaded. Climbing mountains or going up steep or long grades requires unleaded plus or premium.  DO NOT use E85 or any other type of non-regular gasoline,  E85, and other alternative fuels will not run in these engines and will cause engine damage.  Take it from experience, using E85 will cause a breakdown and you will be responsible for the tow and repair costs which may greatly exceed your security deposit.

Towing:  We do not allow towing anything with our units.  All units are equipped with a Class 3 hitch and we do allow accessories like bike racks, hitch mounted BBQ pits, etc. however you must bring the hitch accessory with you for pickup and it will be locked on.

Awnings: Be careful when using the awnings.  They are expensive and can cost up to $5000 to replace due to damage due to weather or accidental misuse. Damage to awnings, including damage while driving (tree, toll road, etc.) are 100% your responsibility and could exceed your security/damage deposit amount.

Generators: All of our motorhomes (drivable units) are equipped with generators.  RV generators are for running the central a/c and temporary power while traveling.  These are not “constant run” generators and are not designed or allowed to be used as primary power while you are camping by running them constantly for extended periods of time.  If you desire air conditioning you should use a campsite with RV electrical available to plug into. Customers are forbidden from running the generator overnight while sleeping in the unit due to the possibility of carbon monoxide getting into the unit while you are asleep – a deadly hazard.

Pets: Some units allow pets, but an extra cleaning fee applies. Many renters are allergic to pets so we must charge extra because it takes a lot of work to clean the RV after a pet has been in it to remove all the pet hair, dander, and sanitize every surface. Our standard pet fee is set in advance for the entire rental period, but additional cleaning and damage fees may apply based on the conditions upon return.  PLEASE be responsible with your pet as “good” pets have caused significant damage to our units when left unattended – for instance, claws are known to puncture the upholstery, especially the small dogs who claw up the driver seat when watching for you to return.

Security Deposit:  All rentals require up a security/damage deposit. The deposit must be paid by credit card. The name on the credit card must match the name of the primary renter. The reason the deposit amount matches our insurance deductible.  Your security deposit is refunded after the unit is checked in and there is no damage or issues requiring funds from the deposit.  Diesel Pushers & units over $250,000 in value may require a larger deposit. NOTE: Some special events with a history of drug use and damaged units, have an additional security/damage deposit ($5000+) and many units will not be allowed to go to certain events.  Units are NOT allowed at Burning Man. Failure to accurately report your destination or giving a false destination in order to attend a prohibited or higher deductible event will result in the forfeiture and total loss of your security deposit.

Training: When you pick up the unit we will complete a pre-rental orientation of the unit that will take about 20 minutes to an hour depending on any prior experience you have with an RV.  Picking up an RV is not like picking up a rental car so please plan at least 30 minutes for this when you make your plans.

Cleaning: Unless you select to add cleaning with your reservation, the coach must be returned with a clean interior. “Clean” means as you received it & ready for another rental.  If you pay for cleaning, the coach does not have to be returned clean, however, it cannot be “trashed” or so dirty that it is filled with trash or dirty beyond what is reasonable for a vacation.  If you did not pay for cleaning at the time of rental or did not choose the “all-inclusive” package, the cleaning fee is $150 if the unit is returned dirty.

Propane: If you don’t pre-pay for propane, it is your responsibility to refill the propane tank prior to return.  If you did not pre-pay for propane (or get the all inclusive package), a $45 propane charge will apply.

Minor Repairs:  You may make minor repairs that total less than $75 without approval.  Replaced defective parts and receipt must be brought back for reimbursement.  Repairs over $75 or minor repairs after the $75 threshold is reached must be pre-approved. There will be NO reimbursement if you do not bring back the defective part you replaced and the receipt. If you purchase an item necessary due to an equipment failure (sewer or water hose, ice chest, etc.) the item you purchased and the receipt must be surrendered upon return if you want reimbursement. (if we pay for it, we get to keep it)

Gas:  The gas tank will be full when you pick up the RV. The coach must be returned with the same amount of fuel that was in the tank when you picked it up. If the gas is not at the same level it will delay your security deposit being returned because we must schedule to fill it which causes a deduction from your security deposit until we have the time to fill it ($5/gal and/or service charge applies if we have to do it). DO NOT USE E-85 (engine damage will occur & you will be broken down and stuck after about 2-10 miles of driving).

Waste Holding Tanks: Waste holding tanks must be emptied prior to return & valves left OPEN.  We will close the valves when you return the unit, which is our way of making sure the tanks are empty.  Putting anything other than human waste or RV toilet paper (supplied) in the toilets will result in an extra cleaning fee.  If you don’t want to do this yourself you can pre-pay a dumping fee.  Returning with tank valves closed without pre-paying for dumping incurs a $70 dumping fee.

Rental Period: The rental period is on a hotel model and listed rates are per night with return (ie “checkout”) at 11 AM after the last night.  So a typical 3-night weekend rental would be pickup on Friday at 3 PM and return Monday before 11 AM.  We do have an option to return after hours on a Sunday, and we also offer a “priority pickup” option to pick up prior to 12 PM for an additional fee if available for that unit and/or day.

Freezing Weather: If you operate an RV in freezing weather, it is your responsibility to winterize and drain the water lines to prevent freezing if you leave or store the unit without the furnace left on.  The customer is responsible for any freeze damage to the plumbing system.  This is usually not a problem if you are staying in the RV with the heat on.

Reservation Deposit: The reservation deposit is specified in your contract.  This deposit is required to hold a reservation.  The deposit amount will be subtracted from your rental total when you pay for the rental so it is a deposit, not a fee.  A cancellation fee is specified in your contract. We do allow you to switch to another similar or higher-priced unit (if available) at any time up to 1 day before a rental.

Contingencies:  Our ability to provide the exact rental unit you reserved is contingent upon the previous customer returning the unit on time and undamaged. If a unit is not returned, damaged, or otherwise not road-worthy when returned from a prior rental and there is no time to repair the unit before your rental, we will offer to swap you to another unit if we have one available. You will receive a refund if there are no other options or we don’t have a comparable unit.

Mechanical Breakdown: Recreational Vehicles, just like any other mechanical equipment, can have problems.  While extremely rare for a mechanical breakdown to strand a customer anywhere, it doesn’t matter if a unit is brand new or an older model, they can have mechanical problems at any time with little or no forewarning. What we can assure you is that we don’t cut corners when it comes to maintenance, but cannot account for hidden issues that would only surface during actual use. If you encounter any issue while on your trip, we will make ever effort to get it resolved with as minimal interruption as possible. Any critical item needing repair will be fixed asap to get you back on the road.  Please understand that RV systems that don’t affect the drivability of the unit are not considered “critical” and we will authorize repair on the road on a case by case basis.

Roadside Service / Road Hazard: 24/7 Roadside assistance & tech support, and road hazard protection to pay for any tire damage is an add-on to your rental.  See your agreement for costs and coverage.  Customers choosing not to add roadside/road hazard service will still be provided technical assistance (questions answered) from our office during business hours.

Repair & Service Availability: Please understand that roadside assistance and RV service are not always quickly available, especially when you travel to far remote areas.  Sometimes in remote areas or on weekends & after hours, it may take a long time to get a wrecker or service.  Holidays are especially difficult to find help on the road.  We suggest you take this into consideration and if you are going to be traveling through a remote area with limited resources, try and plan that part during the day on a weekday when services may be available just in case something happens.  When you are in big tourist areas during the summer or peak activity periods, it is sometimes difficult to find RV service centers willing to look at a unit on short notice as many times they are booked up and an appointment for the future is necessary.  Sometimes we need to find a service center along your planned travel route and book a future appointment for when you will be passing by.

We do not check out any units on SUNDAY, however, you can return a unit on a Sunday or after hours for an after-hours fee (because we have to send an employee on overtime to move the units to the back after all have arrived).

IMPORTANT INFO ABOUT PICK-UP APPOINTMENTS: Pickup times will be scheduled starting at 12:00pm based on the order reservations were received that day – so first come, first serve.  When you reserve you can select a priority pickup option at a small additional charge. Please understand that if your appointment is at, say 2 PM, that means that you should not plan your travel based on a 2 PM departure!  When you show up for your 2 PM appointment, we will spend 20-30 minutes depending on your experience for your orientation and training on how everything works (likely longer for diesel pushers).  This means if your “pickup time” is 2 PM, you should not plan to actually be driving off in the unit until at least 2:30 PM.